I.       Introduction

With the support of Global Fund round 5 on Health System Strengthening, MEDiCAM organized the first Annual Sharing Event for the North region covering Siem Reap, Oddor Mean Chey, Preah Vihear, and Kampong Cham Provinces. Directors, deputy directors, chiefs of technical bureau from the provincial health departments, operational district directors from those four provinces, and all MEDiCAM-member health NGOs were invited to participate in the event. Senior officials from Ministry of Health including Department of Planning and Health Information and Department of International Cooperation were also invited to the forum. Twenty four participants from the government and thirty three from health partners participated in the meeting.

This paper is a summary report of that Event which was held on 09 -10 April 2007 at the Apsara Angkor Hotel in Siem Reap.

II.        Objectives

The joint event of government and health partners at the operational level aims at enhancing partnership and cooperation between provincial health departments, operational districts, and health partners, especially local NGOs in the North Region. The Annual Operational Plan (AOP) and the function of Pro-TWGH were the priority tops for discussion to find better ways of working together.

III.   Process

The event was presided over by Dr. Lo Veasnakiry, Director of DPHI, MoH, Dr. Lun Chanraksmey, Deputy Director of Kampong Cham Provincial Health Department, and Dr. Sin Somuny, Executive Director of MEDiCAM.

Dr. Sin Somuny expressed his sincere thanks for all participants, giving them warm welcoming remarks by pointing out some key achievements in the health sector according to the CDHS 2005 and indicating that this reflects joint efforts between the Royal Government of Cambodia and Health Partners, particularly NGOs. And he strongly hoped that this event will significantly contribute to improve smoother collaboration and partnership at the operational level.

In appreciation to this effort of enhancing cooperation at the operational level, Dr. Lun Chanraksmey expressed his optimism that this event will identify key issues and practical solutions on the ground.

In his opening remark, Dr. Kiry mentioned that the event will not only help improve the cooperation between PHDs/ODs and health partners, but also will contribute to harmonization among NGOs themselves too.

Subsequently, the presentations of day one include definition and general components of a health system and roles of NGOs, roles and responsibilities of DIC and Pro-TWGH Guideline, the result of the assessment of the function of Pro-TWGH, and PHDs’ and NGOs’ perspective on issues, challenges and solutions regarding AOP process, and Pro-TWGH.

On the topic of health system, Dr. Sin Somuny gave an introduction of a general definition and universal components of a health system, the relationship between each component, and its boundary and purposes. He highlighted that a health system is a combination of resources, organization, financing and management that culminate in the delivery of health services to the population. In addition, he also presented what roles NGOs play in the health system development in Cambodia.

Dr. Tek RethKamrang and Dr. Them Viravan, Department of International Cooperation Officers of the MoH, presented the role and responsibility of Department of International Cooperation and Pro-TWGH guideline. There was a discussion on how to register at MoH, the procedures to set up an NGO (both local and international), and the progress report format and submission timeline and memorandum of agreement.

Dr. Pov Hun, URC Provincial Coordinator, presented the results of the assessment on the functioning of Pro-TWGH which was conducted within the URC-focus areas. The findings were not countrywide representative. However, the findings could be helpful for further discussion on the issues related to the function of Pro-TWGH. He highlighted the process of information gathering, key findings, and recommendations. Several questions were raised on the value and significance of this assessment. In response, he mentioned that this assessment is intended to improve the functioning of the Pro-TWGH in the areas where URC supports.

Representatives from three different provinces – NGOs representative and PHD of SRP, NGOs representative and PHD of ODM, NGOs representative and PHD of PVH presented their successes, lessons learned, challenges, and recommendations from their perspectives about the functioning of the AOP and Pro-TWGH in their provinces.

In the second day of this event two presenters from NGOs and PHD of Kampong Cham shared their experiences and raised some challenges to be discussed for better collaboration with health NGOs in the region. Dr. Lo Veasna Kiry, Director of the Department of Health Planning and Information of MoH, updated the workshop about the Annual Operational Plan (AOP). He emphasized the importance, lessons learned, and recommendations of the AOP.

IV. Summary of key issues raised at this year ASE proposed solutions.

The potential issues and challenges that were indicated in the presentations were put for group discussion to generate solutions.

Potential issues

Specific challenges

Group recommendation/solution

1- Annual Operational Plan (AOP)

- Limited capacity

- Adjustment after the approved budget

- CBO/NGO planning forum

- PHD should inform or discuss with partners

Limited participation of health partners

- Disseminate AOP Guideline to all health partners

-  Collect AOP and integrate into PHD AOP

-  Based on AOP review, budget could be aligned.

- Health partners delay in submitting their plans

- Not inform partners after AOP budget approval

- Instruct MoH Planning Cycle to health partners

- Fix date to collect AOP from partners

-  Invite all health partner for AOP Review of PHD

- Different format

- Different fiscal year

2- Pro-TWGH

Agenda (boring, take too much time, not include NGO agenda, not send agenda in advance)

- Regular meeting of Secretariat

- Lead partner in the secretariat should coordinate partners’ agenda (MEDiCAM, but rotating in the area with MEDiCAM)

- Cut the reporting agenda

- Include strategic debate once every three months

- NGOs should send their report/topic at least 3 days before meeting day

- Reminder 3 days before meeting day

Secretariat is not functioning

- Who are the members

- Apply TOR of secretariat

- Disseminate to health partners

- Regular meeting 2 weeks before the Pro-TWGH

- Financial support for secretariat (incentive and stationary)

Only a few PHD officials attend the meeting

Depend on agenda setting

Invitation late

-  Annual schedule

-  The change will be informed 7 days before meeting

Limited capacity /decision making authority of NGO representatives

- Invitation letter requested a Director/Senior staff of NGOs with clear agenda

- Assign a Senior staff on his/her behalf

- NGOs will send more senior representative to the meeting

- Meetings should be more coordinated, such as fixed dates

- Representative should circulate the meeting within their Director/NGOs

One-way communication

- Chairperson or his/her delegation should have good facilitation skill

- Government should encourage NGOs to speak

- NGOs should provide inputs

Frequency of meeting

Once every two month

Minute taking

- Secretariat

- The format proposed by secretariat and endorsed by Pro-TWGH

- Tape recorder

Issues raised not be followed up

- Review last minutes to follow up the previous issues

- Regularly quarter feedback from Central

Language issue (During the meeting and minutes)

- Khmer language, but the minutes should be translated

- Expatriate should come with his/her interpreter

No financial support

- Set in AOP

- Support from Health Partners

-Limited commitment -Money oriented

- Improve agenda of meeting

- Performance-based Contracting with PHDO

- Enforce MOU with Health Partners?

- Money Oriented is not clear to specify

3- Communication and relationship

Not clear channel of communication at

-     National

-     Provincial

Through

- MOU

- Pro-TWGH meetings

- Partner Profile Book for better communication and understanding

(ex. For SR PHDO)

4- Transparency

Lack of transparency both health partners and government

Quarterly and Annual Health Financing Report presented in Pro-TWGH meeting.

V.        Conclusion from plenary discussion

It was agreed that all health NGOs will join AOP of PHD, OD, and HC even if the fiscal year of NGO does not match with the deadlines of AOP. PHD will send invitation letter attached with agenda to all NGOs for Pro-TWGH meeting, NGOs will send staff that have enough decision making power to join the Pro-TWGH meeting. Having registered either with Ministry of Foreign Affairs or Ministry of Interior is not enough to operate a project. Ideally NGO should be registered with technical Ministry as well. To avoid competition and conflict of interest NGO should regular contact with all levels of the government counterparts, and join MEDiCAM network. It was agreed that both NGOs and the counterparts should behave in good mutual respect, trust and keep each other informed, avoiding bossy behavior.

VI.       Evaluation

The evaluation questionnaire was circulated to all participants at the end of the day. 96% of the participants indicated the Annual Sharing Event was useful and they wanted to have this event again next year. Asked what the most interesting topic at the event was, “How to build good collaboration between PHD/OD and NGOs?” was the most interesting one. Twelve respondents interested the group discussion to explore challenges and solutions. Asked what topics they would like to suggest for next year meeting, respondents suggested following up all action points that we agreed this time. Some participants suggested discussing on practical communication between PHD/OD and NGO. Asked participants how we should improve for next meeting, most of respondents suggested having three days schedule for next meeting, giving enough time for group discussion, shorter presentation from all presenters. Some respondents suggested that organizer should invite all stakeholders such as relevant health partners not only MEDiCAM members.